/* Independent case report — no external dependencies */
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*{box-sizing:border-box}html{scroll-behavior:smooth}body{margin:0;color:var(--ink);background:var(--sand);font:16px/1.68 system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;-webkit-font-smoothing:antialiased}
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.skip{position:absolute;top:-60px;left:16px;z-index:30;background:white;padding:10px 16px}.skip:focus{top:16px}.container{width:min(1190px,calc(100% - 56px));margin:0 auto}.narrow{max-width:760px}.lead{font-size:clamp(1.1rem,1.6vw,1.3rem);line-height:1.74;color:#425466}.eyebrow{display:inline-flex;align-items:center;gap:10px;text-transform:uppercase;font-size:.73rem;font-weight:800;letter-spacing:.18em;color:var(--teal);margin-bottom:22px}.eyebrow:before{content:"";display:inline-block;width:20px;height:2px;background:currentColor}.dark .eyebrow,.hero .eyebrow{color:var(--teal-bright)}.muted{color:var(--muted)}.mono{font-family:ui-monospace,SFMono-Regular,Consolas,monospace}.sourced{font-size:.78rem;color:var(--muted)}.source-link{display:inline-flex;gap:4px;align-items:center;font-size:.76rem;text-decoration:none;color:#006f67;font-weight:750;vertical-align:baseline;white-space:nowrap}.source-link:after{content:"↗"}.source-link:hover{text-decoration:underline}.measure-note{font-size:.84rem;color:var(--muted);line-height:1.5}
.site-header{background:var(--deep);position:relative;z-index:20}.header-inner{display:flex;align-items:center;justify-content:space-between;min-height:82px;gap:32px}.brand{display:flex;align-items:center;gap:13px;color:#fff;text-decoration:none;flex-shrink:0}.brand:hover{color:#fff}.brand-symbol{width:42px;height:42px;border:1px solid #5b7e7a;border-radius:13px;display:grid;place-items:center;color:#71e4ce;font-size:1.2rem;background:#182f38}.brand-text{line-height:1.13;font-weight:800;letter-spacing:-.025em;font-size:1.08rem}.brand-text small{display:block;letter-spacing:.105em;font-size:.61rem;text-transform:uppercase;font-weight:650;color:#a8c4c1;margin-top:7px}.site-nav{display:flex;gap:2px;align-items:center;flex-wrap:wrap;justify-content:flex-end}.site-nav a{color:#c5d1d1;padding:9px 11px;border-radius:8px;text-decoration:none;font-size:.82rem;font-weight:650;transition:background .15s,color .15s}.site-nav a:hover,.site-nav a[aria-current=page]{background:#2a3d4c;color:#fff}.mobile-nav{display:none}.notice-strip{background:#183341;color:#d9e9e7;border-top:1px solid #344c55;padding:10px 0;font-size:.76rem;letter-spacing:.025em}.notice-strip .container{display:flex;align-items:center;justify-content:space-between;gap:14px}.notice-strip strong{color:#9ce3d4}.notice-strip .date{white-space:nowrap;color:#a7c5cb}
.hero{background:radial-gradient(ellipse at 84% 37%,#234b4e 0,transparent 49%),linear-gradient(125deg,#101d2a,#1c3040);color:white;overflow:hidden;position:relative}.hero:after{content:"";width:420px;height:420px;border:1px solid #ffffff10;border-radius:50%;position:absolute;right:-250px;top:-80px;pointer-events:none}.hero-wrap{display:grid;grid-template-columns:minmax(0,1.23fr) minmax(360px,.77fr);align-items:center;gap:70px;padding:100px 0 100px}.hero h1{max-width:730px}.hero h1 .highlight{color:var(--teal-bright)}.hero-wrap>div:first-child p{font-size:1.14rem;line-height:1.8;color:#d1e0df;max-width:650px}.hero-actions{display:flex;gap:12px;flex-wrap:wrap;margin-top:28px}.btn{display:inline-flex;justify-content:center;align-items:center;gap:10px;text-decoration:none;background:var(--teal);color:white;font-weight:750;border:1px solid transparent;border-radius:9px;padding:12px 20px;font-size:.89rem;transition:transform .15s,background .15s}.btn:hover{transform:translateY(-2px);background:#006b65;color:#fff}.btn.secondary{background:transparent;color:#e9faf7;border-color:#6c9094}.btn.secondary:hover{background:#29464e}.btn.light{background:white;color:#0d534f}.btn.light:hover{color:#084b47}.facts-panel{background:#fbfaf5;color:var(--ink);padding:30px;border-radius:17px;box-shadow:0 24px 60px #07142166;border:1px solid #d8e8e3}.facts-top{display:flex;justify-content:space-between;align-items:center;gap:16px;border-bottom:1px solid var(--line);padding-bottom:19px}.panel-tag{font-size:.72rem;font-weight:850;letter-spacing:.16em;text-transform:uppercase;color:#27756d}.facts-top strong{font-size:.85rem}.fact-emphasis{padding:24px 0 14px}.giant{font-family:Georgia,serif;letter-spacing:-.07em;font-size:clamp(4.2rem,7vw,6rem);line-height:1.0;color:#183545}.giant-label{font-size:.9rem;font-weight:750}.facts-rows{display:grid;grid-template-columns:1fr 1fr;gap:10px}.facts-mini{background:#ecf2ee;border-radius:10px;padding:14px}.facts-mini .number{font-weight:850;font-size:1.55rem;letter-spacing:-.04em;line-height:1.2}.facts-mini .name{font-size:.77rem;line-height:1.35;color:#5b6f75;margin-top:4px}.panel-caption{font-size:.75rem;color:#78878e;margin:17px 0 0;line-height:1.55}.section{padding:90px 0}.section-tight{padding:68px 0}.section-white{background:var(--paper)}.section-dark{background:#162b38;color:white}.section-dark p,.section-dark .muted{color:#d1ddda}.section-head{max-width:760px;margin-bottom:35px}.section-head>p{color:#5f6f76}.grid2{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:22px}.grid3{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:22px}.grid4{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:18px}.card{background:var(--paper);border:1px solid var(--line);border-radius:var(--r);padding:28px;box-shadow:var(--shadow)}.card.compact{padding:23px}.card h3{margin-bottom:10px}.card p:last-child{margin-bottom:0}.card .marker{width:42px;height:42px;border-radius:12px;background:#e5f4f0;color:var(--teal);display:grid;place-items:center;margin-bottom:24px;font-weight:900;font-size:1.2rem}.card .small-num{font-size:2.8rem;font-weight:800;letter-spacing:-.07em;line-height:1.15}.card .small-num sup{font-size:1.1rem;letter-spacing:0}.kicker{color:var(--teal);letter-spacing:.14em;font-size:.72rem;font-weight:800;text-transform:uppercase;margin-bottom:12px}.card.soft{background:#edf3ee}.card.dark{background:#16313a;border-color:#436064;color:white}.card.dark p{color:#c1d5d2}.card.solid{border:0;background:var(--deep);color:white}.card.solid h3{color:#a9eee4}.card.solid p{color:#d1e2df}.quote{font:italic 1.35rem/1.55 Georgia,serif;color:#203a47;margin:0 0 12px}.quote-label{font-size:.79rem;font-weight:750;color:#607478}.large-quote{padding:40px;border-left:4px solid var(--teal);background:#eaf3ef;border-radius:0 15px 15px 0}.large-quote p{font:italic clamp(1.5rem,2.1vw,2.15rem)/1.5 Georgia,serif;color:#25464f;margin-bottom:12px}
.page-hero{background:linear-gradient(125deg,#11222e,#203c46);color:white;padding:73px 0 75px}.page-hero h1{font-size:clamp(2.9rem,5.4vw,4.8rem);max-width:980px}.page-hero p{max-width:770px;font-size:1.17rem;line-height:1.75;color:#c9dbdc;margin-bottom:0}.crumb{color:#a8c6c4;font-size:.76rem;text-transform:uppercase;letter-spacing:.11em;font-weight:750;margin-bottom:23px}.crumb a{color:#c5e3de;text-decoration:none}.crumb span{margin:0 8px}.micro-stat{display:inline-flex;margin:19px 0 0;padding:8px 12px;background:#34505b55;border:1px solid #65818c66;border-radius:9px;color:#bdddd9;font-size:.81rem}
.inline-link{font-weight:800;text-decoration:none;display:inline-block;padding-top:11px}.inline-link:after{content:" →"}.callout{border:1px solid #c6d8d3;border-left:4px solid var(--teal);border-radius:12px;background:#f0f6f1;padding:24px 28px}.callout.warning{border-left-color:#bd7b42;background:#fff4e8;border-color:#edd8bc}.callout p:last-child{margin-bottom:0}.callout h3{margin:0 0 8px}.tag{display:inline-block;font-size:.7rem;letter-spacing:.06em;color:#1c605c;background:#dcefea;padding:4px 10px;border-radius:30px;font-weight:800;text-transform:uppercase}.tag.reported{color:#8c511c;background:#fff0d9}.tag.unresolved{color:#7f4c49;background:#fae9e5}.tag.public{color:#1d685b;background:#dceee8}.split{display:grid;grid-template-columns:minmax(0,.8fr) minmax(0,1.2fr);gap:70px;align-items:start}.sticky{position:sticky;top:24px}.divider{height:1px;background:var(--line);margin:30px 0}.step-stack{display:grid;gap:20px}.step{display:grid;grid-template-columns:57px minmax(0,1fr);gap:16px;align-items:start}.step-number{font-family:Georgia,serif;font-size:1.7rem;color:#069080;border:1px solid #bfdcd6;border-radius:50%;width:52px;height:52px;display:grid;place-items:center}.step h3{margin-bottom:5px}.step p{color:#5f6e76}
.timeline{max-width:990px;margin:0 auto;border-left:1px solid #a6cbc1;padding-left:36px}.timeline-item{position:relative;padding:0 0 42px 25px}.timeline-item:before{content:"";position:absolute;top:8px;left:-45px;width:15px;height:15px;border-radius:50%;background:#0a8279;border:5px solid var(--sand);box-shadow:0 0 0 1px #a4ccc4}.timeline-item:last-child{padding-bottom:0}.timeline-date{color:#0b8178;font-size:.78rem;letter-spacing:.11em;text-transform:uppercase;font-weight:850;margin-bottom:9px}.timeline-item p{max-width:800px;color:#566a75;margin-bottom:8px}.timeline-item h3{font-size:1.35rem;margin-bottom:10px}
.metric-strip{display:grid;grid-template-columns:repeat(4,1fr);border:1px solid var(--line);border-radius:15px;overflow:hidden;background:white;margin:38px 0}.metric-strip>*{padding:24px 24px 22px;border-right:1px solid var(--line)}.metric-strip>*:last-child{border-right:0}.metric-strip strong{display:block;font-size:clamp(1.9rem,3vw,2.8rem);letter-spacing:-.06em;line-height:1.1}.metric-strip span{display:block;color:#687883;font-size:.8rem;margin-top:8px;line-height:1.45}.chart-row{display:flex;justify-content:space-between;align-items:baseline;gap:14px;margin-bottom:8px;font-size:.9rem;font-weight:720}.bar{height:14px;border-radius:30px;overflow:hidden;background:#e2e9e5;margin-bottom:25px}.bar>span{display:block;height:100%;background:linear-gradient(90deg,#0b8177,#31aa99);border-radius:inherit}.bar.gold>span{background:linear-gradient(90deg,#bb8253,#ebbe71)}.bar.mutedbar>span{background:#c3d2ce}.chart-foot{font-size:.78rem;color:#6a7b83}.method-table{width:100%;border-collapse:collapse;font-size:.92rem}.method-table th{text-align:left;color:#314c56;background:#edf3ef}.method-table td,.method-table th{padding:14px 15px;border-bottom:1px solid var(--line);vertical-align:top}.method-table td:last-child{color:#546773}.method-table tr:last-child td{border-bottom:0}.data-highlight{background:#e4f1ee;color:#134945;padding:30px;border-radius:var(--r);border:1px solid #c9e0da}.data-highlight strong{font-size:3.5rem;line-height:1;letter-spacing:-.07em;display:block}.data-highlight p{margin-top:14px;color:#35605d}
.chain{display:grid;grid-template-columns:1fr 44px 1fr 44px 1fr;align-items:center;gap:10px;margin:28px 0}.chain-box{min-height:155px;border:1px solid var(--line);background:white;border-radius:14px;padding:20px}.chain-box small{display:block;color:#6d797e}.chain-box strong{font-size:1.06rem;display:block;line-height:1.35}.chain-box em{display:block;font-style:normal;font-size:.72rem;text-transform:uppercase;letter-spacing:.08em;color:#057d73;margin-bottom:9px;font-weight:800}.chain-box.uncertain{border-style:dashed;border-color:#ca9d78}.chain-arrow{text-align:center;font-size:1.7rem;color:#8dada8}.chain-note{border:1px solid #e2d3c4;background:#fff5e9;padding:18px;border-radius:10px;font-size:.82rem;color:#805d38}
.bbb-mark{display:flex;align-items:baseline;gap:14px}.bbb-grade{font-size:6rem;line-height:1.1;font-weight:850;letter-spacing:-.09em}.bbb-desc{font-size:.86rem;color:#5a6f75;line-height:1.5}.star-big{font-size:3.1rem;font-weight:800;letter-spacing:-.065em}.four-stats{display:grid;grid-template-columns:repeat(2,1fr);gap:13px}.stat-bubble{border:1px solid #cbded8;background:#f5f9f6;border-radius:12px;padding:20px}.stat-bubble b{display:block;font-size:2rem;line-height:1.15;letter-spacing:-.05em}.stat-bubble span{color:#586f73;font-size:.82rem}.note-sequence{display:grid;grid-template-columns:1fr 1fr;gap:23px}.number-chip{font-weight:900;color:#08786f;font-size:.82rem;letter-spacing:.12em;margin-bottom:8px}.accordion{border-bottom:1px solid var(--line)}.accordion summary{list-style:none;cursor:pointer;padding:22px 44px 22px 0;position:relative;font-weight:800;font-size:1rem}.accordion summary::-webkit-details-marker{display:none}.accordion summary:after{content:"+";position:absolute;right:4px;top:17px;color:var(--teal);font-size:1.5rem}.accordion[open] summary:after{content:"−"}.accordion>div{padding:0 30px 24px 0;color:#5c6f77}
.resource-list{display:grid;gap:14px}.resource{padding:22px 24px;border:1px solid var(--line);background:white;border-radius:12px;display:flex;justify-content:space-between;gap:20px;align-items:flex-start}.resource h3{font-size:1.02rem;margin:0 0 7px}.resource p{font-size:.85rem;color:#667880;margin:0}.resource .resource-link{white-space:nowrap;font-size:.82rem;font-weight:800;text-decoration:none}.resource .resource-link:after{content:" ↗"}.site-footer{background:var(--deep);color:#cfdbd9;padding:58px 0 22px}.footer-inner{display:grid;grid-template-columns:1.2fr .8fr;gap:70px}.footer-nav{display:grid;grid-template-columns:1fr 1fr;gap:6px 22px}.footer-nav a{color:#c0d5d2;text-decoration:none;font-size:.83rem}.footer-nav a:hover{color:white}.footer-title{font:500 1.65rem Georgia,serif;color:white;margin-bottom:10px}.footer-note{font-size:.82rem;color:#9db6b4;max-width:650px;line-height:1.75}.footer-base{margin-top:40px;padding-top:18px;border-top:1px solid #38505b;display:flex;justify-content:space-between;gap:30px;font-size:.75rem;color:#8fa8a8}.footer-base span:last-child{text-align:right}.subtle-band{background:#e8f0ec;border-block:1px solid #d3e1d9;padding:35px 0}.subtle-band .container{display:flex;align-items:center;justify-content:space-between;gap:30px}.subtle-band h3{margin:0}.subtle-band p{margin:0;color:#566c74;max-width:610px}.print-only{display:none}
@media(max-width:1130px){.site-nav a{padding:8px 7px;font-size:.77rem}.header-inner{gap:12px}.hero-wrap{gap:35px}}@media(max-width:930px){.site-nav{display:none}.mobile-nav{display:block;margin-left:auto;position:relative}.mobile-nav summary{list-style:none;background:#253c48;color:white;border:1px solid #4a6670;border-radius:8px;padding:9px 14px;font-weight:750;cursor:pointer}.mobile-nav summary::-webkit-details-marker{display:none}.mobile-nav[open] nav{position:absolute;right:0;top:51px;background:#1c3442;border:1px solid #46616a;border-radius:12px;padding:10px;min-width:225px;box-shadow:0 14px 30px #0003}.mobile-nav nav a{display:block;color:#eef5f3;text-decoration:none;padding:10px 15px;border-radius:6px;font-size:.92rem}.mobile-nav nav a[aria-current=page]{background:#35555b}.hero-wrap{grid-template-columns:1fr;padding:72px 0}.facts-panel{max-width:575px}.grid4{grid-template-columns:repeat(2,1fr)}.split{grid-template-columns:1fr;gap:25px}.sticky{position:static}.chain{grid-template-columns:1fr;gap:8px}.chain-arrow{transform:rotate(90deg);line-height:1}.chain-box{min-height:0}.subtle-band .container{align-items:flex-start;flex-direction:column}}
@media(max-width:650px){.container{width:min(100% - 34px,1190px)}.header-inner{min-height:75px}.notice-strip .date{display:none}.hero-wrap{padding:62px 0 65px}.hero h1{font-size:3.32rem}.page-hero{padding:53px 0}.page-hero h1{font-size:3.05rem}.section{padding:62px 0}.section-tight{padding:50px 0}.grid2,.grid3,.grid4{grid-template-columns:1fr}.metric-strip{grid-template-columns:repeat(2,1fr)}.metric-strip>*:nth-child(2){border-right:0}.metric-strip>*:nth-child(-n+2){border-bottom:1px solid var(--line)}.footer-inner{grid-template-columns:1fr;gap:25px}.footer-base{flex-direction:column;gap:6px}.footer-base span:last-child{text-align:left}.facts-panel{padding:22px}.grid3 .card{padding:24px}.card{padding:24px}.large-quote{padding:26px}.resource{flex-direction:column;gap:10px}.timeline{padding-left:14px}.timeline-item{padding-left:24px}.timeline-item:before{left:-23px}.bbb-grade{font-size:5rem}.note-sequence{grid-template-columns:1fr}}
@media(prefers-reduced-motion:reduce){*{scroll-behavior:auto!important;transition:none!important}}@media print{body{background:white;color:black}.site-header,.notice-strip,.site-footer,.hero-actions,.subtle-band,.btn,.mobile-nav{display:none!important}.hero,.page-hero{background:#fff;color:black!important;padding:25px 0}.hero p,.page-hero p,.section-dark p{color:#333!important}.hero-wrap{display:block;padding:10px 0}.section,.section-tight{padding:27px 0}.card,.facts-panel{box-shadow:none;break-inside:avoid}.section-dark{background:white;color:black}.print-only{display:block}.container{width:95%}h1{font-size:2.4rem}.timeline-item{break-inside:avoid}a{color:black!important;text-decoration:underline!important}.chain-box{break-inside:avoid}}

/* October 17 revision: prominent business-line impact and time-ordered contacts */
.phone-impact-strip{background:#faf0db;color:#57452d;border-bottom:1px solid #ead6ac;font-size:.80rem;padding:10px 0;line-height:1.5}.phone-impact-strip strong{color:#754520}.phone-impact-strip a{font-weight:800;color:#765220}
.impact-inline{background:#eaf1eb;padding:17px 0;border-bottom:1px solid #d6e2db;color:#39575b;font-size:.93rem}.impact-inline a{font-weight:800}
.burst-row{display:grid;grid-template-columns:70px minmax(0,1fr) 27px;gap:14px;align-items:center;margin:13px 0;font-size:.86rem;color:#5c6c73}.burst-row strong{color:#1d4d4c;font-variant-numeric:tabular-nums}.burst-track{height:14px;background:#e8efea;border-radius:30px;overflow:hidden}.burst-track div{height:100%;background:linear-gradient(90deg,#13897e,#5bcab7);border-radius:30px}.burst-chart{margin:20px 0 24px}.impact-quote{border-left:3px solid var(--teal);padding:18px 22px;margin-top:25px;background:white;font:italic 1.37rem/1.5 Georgia,serif}
.featured-email{display:grid;grid-template-columns:1.2fr .8fr;gap:40px;align-items:center;background:#eaf3ee;border:1px solid #c9e0d7;border-radius:18px;padding:36px 38px}.featured-email h2{font-size:clamp(2rem,3vw,2.9rem)}.featured-email blockquote{margin:0;padding:26px 28px;background:white;border-left:4px solid #0e897a;border-radius:10px;font:italic 1.45rem/1.5 Georgia,serif}.featured-email blockquote small{display:block;font:normal .78rem/1.6 system-ui,sans-serif;color:#637b79;margin-top:15px}
.contact-toolbar{display:flex;gap:14px;align-items:end;flex-wrap:wrap;background:#fff;border:1px solid var(--line);padding:22px;border-radius:15px;margin-bottom:28px;box-shadow:var(--shadow)}.contact-toolbar label{display:grid;gap:5px;font-size:.77rem;font-weight:800;color:#426063;letter-spacing:.015em}.contact-toolbar input[type=search],.contact-toolbar select{font:inherit;font-size:.9rem;color:var(--ink);background:#fbfcfa;border:1px solid #afc7c1;padding:10px 11px;border-radius:8px;min-width:170px}.contact-toolbar input[type=search]{min-width:250px}.contact-toolbar .toggle-label{display:flex;align-items:center;gap:10px;margin-bottom:10px}.toggle-label input{accent-color:var(--teal)}.toolbar-status{font-size:.78rem;color:#60777b;flex-basis:100%;margin-top:5px}.day-block{background:white;border:1px solid var(--line);border-radius:16px;margin:25px 0;overflow:hidden;box-shadow:var(--shadow)}.day-head{display:flex;align-items:center;justify-content:space-between;gap:25px;background:#eef4f0;padding:18px 23px;border-bottom:1px solid var(--line)}.day-head h3{font-family:Georgia,serif;font-size:1.35rem;margin:0}.day-stats{display:flex;align-items:center;gap:10px;font-size:.75rem;color:#35625e;font-weight:800}.day-stats span{background:#d8e9e3;border-radius:40px;padding:4px 8px;white-space:nowrap}.day-stats small{font-size:.7rem;color:#718780;font-weight:550}.contact-scroll{overflow-x:auto}.contact-table{border-collapse:collapse;width:100%;table-layout:fixed;font-size:.84rem}.contact-table th{color:#3e6563;text-transform:uppercase;letter-spacing:.08em;font-size:.68rem;text-align:left;background:#f9fbf9}.contact-table th,.contact-table td{padding:14px 14px;border-bottom:1px solid #e4ebe7;vertical-align:top}.contact-table th:nth-child(1){width:136px}.contact-table th:nth-child(2){width:98px}.contact-table th:nth-child(3){width:145px}.contact-table tr:last-child td{border-bottom:0}.contact-table .important{background:#fffaf1}.contact-clock span{display:block;white-space:nowrap;color:#1f4549;font-variant-numeric:tabular-nums;font-weight:850}.contact-clock small{display:block;color:#90a09e;line-height:1.3;margin-top:3px}.contact-sender{white-space:nowrap;font: .82rem ui-monospace,Consolas,monospace;color:#516f76}.channel-pill{display:inline-block;font-size:.71rem;font-weight:850;padding:4px 9px;border-radius:20px;white-space:nowrap}.channel-pill.call{color:#23566c;background:#e0edf6}.channel-pill.text{color:#17736c;background:#dcf0e8}.log-provenance{color:#7a898b;font-size:.7rem;line-height:1.45;margin-top:4px}.contact-entry[hidden],.day-block[hidden]{display:none!important}.review-feature{display:grid;grid-template-columns:repeat(3,1fr);gap:12px;margin:0 0 25px}.review-huge{display:flex;align-items:center;gap:20px;background:#dfeee8;padding:22px;border:1px solid #bedad0;border-radius:14px}.review-huge span{font:600 4.4rem/1 Georgia,serif;letter-spacing:-.06em;color:#126c66}.review-huge strong{font-size:.85rem;color:#425c59;line-height:1.3}.review-bars div{position:relative;display:flex;align-items:center;justify-content:space-between;gap:10px;padding-bottom:18px;margin-bottom:18px;font-size:.88rem}.review-bars i{position:absolute;bottom:0;left:0;height:7px;background:#128279;border-radius:30px}.review-bars strong{color:#416a65;font-size:.78rem}.email-evidence{background:white;border:1px solid #c8d8d2;border-radius:15px;box-shadow:var(--shadow);overflow:hidden}.email-heading{background:#e7eeeb;padding:23px 27px;display:grid;gap:4px;font-size:.85rem;color:#4d6a6a}.email-heading strong{font-size:1.05rem;color:#213f41}.email-evidence blockquote{padding:34px 34px 27px;margin:0;font:italic clamp(1.45rem,2.3vw,2.05rem)/1.55 Georgia,serif;color:#183f44}.email-evidence-footer{padding:13px 28px;background:#faf6e8;border-top:1px solid #eedcbe;font-size:.78rem;color:#886a4a}.email-grid{display:grid;grid-template-columns:1fr 1fr;gap:20px;margin-top:24px}
@media(max-width:1000px){.featured-email{grid-template-columns:1fr}.review-feature{grid-template-columns:1fr}.day-head{align-items:start;flex-wrap:wrap}}
@media(max-width:700px){.contact-toolbar label,.contact-toolbar input[type=search],.contact-toolbar select{width:100%;min-width:0}.contact-toolbar .toggle-label{width:auto}.featured-email{padding:25px}.featured-email blockquote{padding:22px}.contact-table{min-width:680px}.day-head{padding:16px}.day-stats{flex-wrap:wrap}.review-huge span{font-size:3.4rem}.email-grid{grid-template-columns:1fr}.burst-row{grid-template-columns:52px 1fr 20px;gap:9px}.phone-impact-strip{font-size:.74rem}}
@media print{.contact-toolbar{display:none}.phone-impact-strip{background:white!important}.day-block{break-inside:avoid}.featured-email,.email-evidence{box-shadow:none}}